Terms and Conditions for Paul's Dynamic Dogs Ltd
INTRODUCTION
Welcome to Paul’s Dynamic Dogs Ltd, located in Bury, Greater Manchester.
By accesing our website and using our services, you agree to these Terms and Conditions.
CONTACT INFORMATION
Email: [email protected]
Tel: 07960463432
Services Offered
We offer one-to-one dog training, dog training classes, puppy training classes, and professional dog walking.
All services are subject to availability and may be changed or discontinued at our discretion.
Use of the Website
Users can book appointments and dog training classes through our website.
The website is intended for use by individuals seeking dog training and related services.
Intellectual Property
The content on our website, including text, graphics, logos, and images, is the property of Paul's Dynamic Dogs Ltd and is protected by intellectual property laws.
No content may be used, reproduced, or distributed without our prior written consent.
PAYMENTS, REFUNDS AND CANCELLATIONS:
Payments for our services are processed through Stripe.
To confirm your scheduled booking of a training session, payment must be made in full at least 48 hours in advance of the agreed time and date.
If for any reason we need to cancel or reschedule your session, we will aim to provide you with a minimum of 24 hours notice.
If you need to cancel or reschedule, we kindly request that you inform us no later than 24 hours before your scheduled appointment. Failure to do so will result in full payment for the session.
If classes need to be cancelled due to extreme weather (hot/cold/wet) your session will be moved to Zoom. We will aim to give you advanced prior notice, but please ensure your contact details are up to date.
Please note, we do not offer refunds, but exceptions may be made at our discretion. Thank you for your cooperation and understanding.
TRAINING PACKAGES:
All training packages must be completed within a three-month period. Any unused sessions after this time will expire. However, we understand that exceptional circumstances may arise, and we may be able to offer a refund or reschedule these sessions upon request. If you have any concerns or questions regarding your training package, please do not hesitate to reach out to us. We are always here to help and ensure your satisfaction.
1-2-1 & GROUP CLASSES:
We kindly ask you to report any accidents or injuries that may occur during your training sessions to your trainer right away. You and your dog's safety is of utmost importance, and as an owner, it is your duty to ensure that your dog behaves in a manner that does not pose a threat to other animals or people.
CHILDREN:
We welcome children to attend our training sessions as long as they are accompanied by a responsible adult. It is important to note that we cannot take responsibility for the safety of children during the sessions. We kindly ask that supervising adults ensure that the children are safe at all times. Young people under the age of 16 must be accompanied by an adult.
Other Dogs – Socialisation and Play
When dogs come to Paul’s Dynamic Dogs Limited, they will all have a different emotional experience, some will be overexcited, some neutral and some even scared. It is therefore important that social interactions are under trainer supervision only. Don't allow your dog to pull on the lead and approach another dog. Firstly, it is not a good first learning for the dog to be dragging you to other dogs. Secondly if the other dog is nervous, it will be overwhelming for them. Good socialisation is about positive experiences and learning to control social impulses.
Arriving and Departing
We have a 10-minute class turnaround time. You will be able to enter the training area five minutes before your start time and allow your dog to have a walk around the area to become accustomed to the smell and potentially have a toilet.
Due to the timeframe between classes and instructors needing to prepare for the next lesson we will be unavailable to answer questions before and after your class. Please get in touch via email if you are having any serious or specific problems
WELFARE:
It is important to ensure that your dog is suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites. While we cannot guarantee that there is absolutely no risk of disease at any venue or when in contact with other dogs or materials, it is the owners/handler's responsibility to take appropriate measures to protect their dog. Please note that we do not accept responsibility for any potential or actual exposure of dogs to disease.
Please advise us in advance of your session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, etc).
If your dog has any known allergies or intolerances to certain foods or has any other special dietary needs, it is your responsibility to bring this to the attention of the trainer prior to the start of your session.
PRIVACY:
Please be aware that photographs may be taken during training sessions. These photos may be used by Paul’s Dynamic Dogs Limited for use on social media. If you do not want photographs of you and/or your dog to be used or shared, please inform us. Additionally, any feedback you provide, whether verbal or written (such as through email or feedback forms), may be used for marketing purposes. Please note that only your first name will be used for identification purposes.
DISCLAIMER:
Please be advised that while we make every effort to ensure the safety of our clients and their dogs during training sessions, participating in activities with dogs, children, and adults inherently carries a risk of injury.
By booking with us, you agree to assume full responsibility for any risks, injuries, or damages that may occur as a result of attending our training sessions
You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk.
You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer/ behaviourist.
What do I need to bring with me?
You will need to bring your dog on a collar or harness and lead. Extendable leads and slip leads are not allowed. We recommend a Halti type 6 ft training lead with links to shorten it. We do not allow prong, choke, or check chain type collars or harnesses that tighten around the dog when they pull. If using a harness, we recommend one with clip at the front and on the back.
Bring a toy for your dog (not squeaky!) a blanket, poo bags and high value treats.
We recommend you bring some high value extra tasty treats and plenty of them, more than you think you need. We recommend JR Pet Products Pate or anything that is 100% meat. Alternatively, cocktail sausages or cheese chopped into small little cubes. We recommend puppy training treats are no bigger than the size of your little fingernail. If you bring low value treats such as kibble you may struggle to keep your dog’s attention and interest for 50 minutes. Preparation and planning are an important aspect of successful dog training.
Please do not bring anything crumbly. If you are bringing chicken, please chop it before you cook it, so it does not break apart. Treats in cubes are the best.
Preparing your Dog for Training Classes
Please do not feed your dog before you come to training class. We use food in training and if they are full, they will not be interested in the food. If your dog is really, really, greedy, feed them a small meal more than an hour before class.
Animal Handling
We are a positive, kind and reward-based organisation, anyone seen to be inappropriately handling their dog will be asked to leave, this includes any form of physical correction or manhandling of the dog. If you are unsure or struggling and we have not noticed, please ask for our help, that is what we are here for. Please do not worry if your dog is naughty or disruptive, it’s what they do, and we are here to support you.
Infection Risk Dogs
As with any environment (parks, kennels) where dogs have been, there is a risk your dog may pick up an infection from another dog. Many illnesses have incubation periods such as kennel cough and a dog may be infected and contagious but not yet showing signs. If your dog picks up an infection, please do not bring your dog to the class and contact us to let us know.
Bitches In Season
Bitches in Season are not allowed to attend classes.
If your female comes into season, please call us on 0796.463432 and we will advise accordingly.
Classes
Payment is for 6 consecutive weeks, which means that if you miss a week, you lose it, we cannot carry weeks over or swap days. We believe payment in advance makes you commit to your dog and the training and means you do not miss important training and fall behind holding back the rest of the class. This also enables us to limit our class numbers providing you with a better service.
Fees are Non-Refundable, Transferable or Returnable within 72 hours prior to the course start date. Cancellations more than 72 hours prior to the course start date will incur a £20 administration charge.
If you are unable to attend a class, please call us on 07960463432 and leave a message. The team working that evening will not have access to email or social media.
One-to-One Training
Fees are Non-Refundable, Transferable or Returnable within 72 hours prior to the one-to-one start date. Cancellations more than 72 hours prior to the one-to-one start date will incur a £20 administration charge.
Filming and Photography
We will, during our classes, take video or photos for social media. If you do not want us to film or take photos of you or your dog, please inform us at the start of your course.
You are permitted to take photos and video of you and your dog during the classes. You are not permitted take any video or photography or voice recordings of other clients or the instructors.
Any footage taken during the classes cannot be used to promote or market other services or businesses.
Thank you for taking the time to read our Terms & Conditions, we look forward to working with you.